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MARKQUEST - Customer empathy audit

Customer Empathy Audit®

Want to understand where your organization stands in terms of customer empathy?

Want to know what you should focus on to improve customer empathy?

We help you:

  • Evaluate your organization's strengths
  • Identify improvement opportunities
  • Identify priority areas to grow the business through greater customer empathy

How we work:

An audit around 6 areas to evaluate your organization's strengths and weaknesses on customer empathy

  • A self-evaluation via a proprietary online questionnaire is completed by your company’s management team and a sample of employees/external stakeholders 
  • An external evaluation (by us) around the same criteria based on a review of key customer metrics, internal interviews, customer feedback and mystery customer mission

What you get:

  • An in-depth evaluation of your organization’s strengths and weaknesses, contrasting your self-evaluation with external evaluation and evaluation by your employees
  • The identification of the priority focus area to improve the organisation’s customer empathy

Customer Empathy Audit

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Valérie Busquin

Phone: +32 477 330 064