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  • Food for thought (3)

    foodIn this section, you'll find some thought-provoking questions and reflections inspired by our practice, readings and exchange with other professionals. 

    Want to react or comment? We would love to hear from you!

  • Customer Empathy: Hits and Misses (2)

    hits and missesEveryday life and marketing cases from all over the world keep on feeding me with real life examples to illustrate good and bad customer empathy examples.

    Have some examples of customer empathy's hits or misses? Please share them with us!

  • Customer Empathy: Facts and Figures (4)

    hfactsNeed to convince your CEO or finance manager of the importance of customer empathy? You'll find here some compelling evidence gathered from different sources

    Have more facts to support? Please share them with us!

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Valérie Busquin

Phone: +32 477 330 064