Free Customer Empathy self-assessment test

Posted in Services

Get valuable insights on the customer empathy of your organization

The below questionnaire has been built based on best practices and experience with our clients.

Completing the questionnaire will only take you 10 to 15 minutes.

A few days after completing the survey, you will receive a complimentary report with a first assessment of the customer empathy of your organization, together with some concrete recommendations on how you could create a more customer empathetic organization to build your business.

And of course, we will keep the information you provide confidential.

Questions about this test? Want to see an example of the report before completing the test? Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

click here to go to the test

Prefer to do it in French? click here

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We have helped clients ACCELERATE GROWTH
through greater CUSTOMER EMPATHY since 2005

Our starting point

All that we do is based on a simple core belief: putting the customer at the center is more important than ever for businesses to be successful. And it starts with customer empathy, i.e. the ability to put yourself in the shoes of the individual you serve, at all levels of the organization.

We help your organization develop and cultivate customer empathy to create and deliver a great customer experience throughout the entire customer journey. We also help your marketing teams develop plans that are anchored in deep customer understanding.

Why work with us ?

High standards and an infectious passion for doing what is right for the customer
Integrated approach with proven tools and methods that we adapt to your needs
The power of a dedicated experienced partner combined with the strength of a network