Customer Empathy Audit®

Want to understand where your organization stands in terms of customer empathy?

Want to know what you should focus on to improve customer empathy?

We help you:

• Evaluate your organization's strengths
• Identify improvement opportunities
• Identify priority areas to grow the business through greater customer empathy

How we work:

An audit around 6 areas to evaluate your organization's strengths and weaknesses on customer empathy

• A self-evaluation via a proprietary online questionnaire is completed by your company’s management team and a sample of employees/external stakeholders 
• An external evaluation (by us) around the same criteria based on a review of key customer metrics, internal interviews, customer feedback and mystery customer mission

What you get:

• An in-depth evaluation of your organization’s strengths and weaknesses, contrasting your self-evaluation with external evaluation and evaluation by your employees
• The identification of the priority focus area to improve the organisation’s customer empathy